[NUC] Troubleshooting for System Hangs, Unexpected Shut Down, or Blue Screens (BSOD) on NUC Devices

Resolution

Troubleshooting recommendations:
 

Check the power adapterVerify that the power adapter works. Test with a different power adapter if one is available. If a different adapter works, contact Customer Support.
Check memory modules
  • Remove and reinstall the memory modules
  • If two memory modules are installed, try one at a time.
  • Try moving the memory module from one slot to the other.
  • Try different memory modules you know to be good.
  • If possible, use memory models listed on the compatible components page.
Check the drive
  • Remove and reinstall the storage drive
  • Test the drive on a different system, if available.
  • Try a different drive.
Check for thermal issuesCheck if the NUC shows signs of overheating.
Check the Network Boot setting in Bioses

If Network Boot is enabled in Bioses, random restarts or blue screen errors can occur. 

  1. Press F2 during start to enter Bioses Setup.
  2. Go to Advanced > Boot > Boot Configuration.
  3. Disable Network Boot - OR - enable Boot Network Devices Last.
  4. Press F10 to save and exit Bioses.
Update Bioses, drivers, and firmwareDownload and install all the latest Bioses, drivers, and firmware.
 
Bioses recoveryTry a Bioses Recovery.
For issues during gameplayIf playing games, check for a corrupted configuration file for the game.
Additional stepsSee No Boot or No Power Issues on NUC Products for more troubleshooting options

 

If issue persists, contact Customer Support to discuss the steps you tried and for further troubleshooting.